House rules
What applies in our apartments, so everyone in the building feels at home: you, the neighbours and the guests after you. By booking, you agree to these rules.
At a glance
- Check-in
- from 3 pm
- Check-out
- by 10 am
- Smoking
- outside the building only
- Quiet hours
- 10 pm to 6 am
- Overnight stays
- booked guests only
- Pets
- not allowed
1Check-in and check-out
Check-in is possible from 3 pm, check-out no later than 10 am. Arriving earlier or leaving later is possible for a fee and subject to availability. Anyone staying beyond the agreed check-out time, or delaying our cleaning as a result, is liable for the costs this causes.
2Smoking: prohibited throughout the apartment and the building
This applies to cigarettes, e-cigarettes and vapes, cannabis, shisha and anything else that smokes or produces vapour, including on balconies and in common areas such as staircases and hallways. Please smoke outside the building only.
If anyone smokes in the apartment, we charge a flat cleaning fee of €250 plus the cost of any necessary repairs. This is based on the condition at departure: clear smoke odour in textiles or in the air, ash, cigarette ends or burn marks. We document this with photos and contact you before charging anything.
3Quiet hours, parties and noise
Quiet hours are from 10 pm to 6 am. Parties, loud music and celebrations (including in the inner courtyard or the staircase) are not allowed. If this is breached, we charge the actual follow-up costs, at least special cleaning from €150; if the disturbance continues, we may end the stay immediately under point 12.
4Noise and smoke sensors
Systems for measuring noise levels and detecting cigarette smoke are installed in the apartments. Video surveillance may be installed in public areas.
5Do not dismantle equipment
Dismantling smoke detectors, door locks or other (electronic) devices is strictly prohibited. Dismantling always triggers an alarm and is logged.
6Commercial use, events and illegal activities
The apartment is booked as a place to stay. Any commercial use (photo, video and advertising shoots, workshops, courses, seminars, events) requires our prior written permission. Just ask us: if it fits our schedule, we will quote you for the location.
Without permission we charge, on top of the accommodation price, a usage fee of €500 for each day started on which the apartment is used commercially, plus special cleaning and repair costs. If more people are in the apartment than booked, point 7 applies as well. Illegal activities are strictly prohibited.
7Occupancy
Only the people who booked may stay overnight in the apartment. For every additional, unregistered guest we charge €30 per night. If the number of people changes, please tell us beforehand. It can usually be sorted out easily.
8Pets
Pets are not allowed. If the apartment is used with an animal anyway, we charge special cleaning from €150. Guests with assistance animals are asked to contact us before their stay.
9Keys and equipment
Guests are liable for the cost of replacing lost keys, key cards, remote controls, parking passes and similar items.
10Damage
Guests are liable for damage or loss in the apartment and to its furnishings. Things break quickly sometimes. That happens, just let us know. It only gets awkward if we discover it ourselves.
11Booking in your own home town
We only accept bookings from guests who live in the same place as the apartment by prior arrangement. If you would like to book in your own home town, please message us before booking. We can usually sort it out. Without this arrangement we expressly reserve the right to cancel the booking.
12Agreement
By booking you agree to these house rules. Anyone who does not comply is liable for all resulting damage, fees and costs. Non-compliance may lead to immediate cancellation and eviction from the apartment without a refund.
Questions about a point?
Message us before you arrive. Most things can be sorted out easily, whether it is a later check-out, an extra guest or a photo shoot.